General Questions
What should I bring to my first appointment?
Please bring your doctor’s referral, insurance card, photo ID, and any imaging reports (X-ray/MRI). Completing patient forms online before you arrive will save time.
Do I need a doctor’s referral?
In New York, you can see a physical therapist directly without a referral, though some insurance plans may still require one for coverage.
How long are treatment sessions?
Initial evaluations usually take 60 minutes. Follow-up treatment sessions typically range from 45 to 60 minutes.
How early should I arrive for my first visit?
Please arrive 15 minutes early to complete check-in. If you have already finished your online onboarding, arriving just before your scheduled time is fine.
What to Expect
What happens during the first evaluation?
Your therapist will assess your condition, discuss your goals, and develop a personalized plan and start treatment.
What should I wear?
Wear comfortable athletic clothing that allows for easy movement and access to the treatment area.
How often will I need to visit?
Frequency depends on your specific diagnosis and goals, typically occurring two to three times per week.
Will I see the same therapist?
We prioritize continuity of care and aim to schedule you with the same expert therapist for every visit.
Insurance & Payment
Which insurance plans do you accept?
We participate with most major insurance carriers. Please contact our front desk for a full list.
Will you verify my benefits?
Yes. We verify your physical therapy benefits before your first visit so you understand your coverage and costs upfront.
What if I use out-of-network benefits?
We can help you navigate out-of-network claims or discuss self-pay options to ensure you receive the care you need.
Do you offer payment plans?
Yes. Speak with our billing specialist to discuss flexible payment arrangements or standard self-pay rates.